Return&Refunds Policy

SEMAXE Return and Refund Policy

Thank you for choosing SEMAXE. We take pride in providing high-quality products and services, and we are committed to ensuring your satisfaction with every purchase. This Return and Refund Policy outlines the terms and conditions under which returns and refunds are processed for products purchased from SEMAXE. Please read this policy carefully before making a purchase.

1. Returns

1.1 Eligibility

We accept returns for products purchased directly from SEMAXE's official website or authorized distributors. To be eligible for a return, the following conditions must be met:

The item must be in its original condition, unused, and in the same packaging as received.
A valid proof of purchase, such as an order confirmation or receipt, must be provided.
The return request must be initiated within 15 days from the date of purchase.
1.2 Process

To initiate a return, please follow these steps:

Contact our Customer Support team at service-help@semaxe.com  to request a Return Merchandise Authorization (RMA) number.
Pack the item securely in its original packaging, including all accessories and documentation.
Clearly mark the RMA number on the outside of the package.
Ship the item to the address provided by our Customer Support team.
1.3 Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect in the product or an error on our part. We recommend using a trackable shipping method for returns to ensure the item reaches us safely.

2. Refunds

2.1 Eligibility

Refunds will be issued for eligible returned items in accordance with the following criteria:

The returned item must meet the conditions outlined in section 1.1.
The return package must be received by SEMAXE within 15 days from the date the RMA was issued.
2.2 Refund Process

Once we receive and inspect the returned item, we will process the refund within 15 days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

3. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

4. Non-Refundable Items

Certain items are non-refundable, including but not limited to:
Gift cards or vouchers.
5. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact our Customer Support team at service-help@semaxe.com . We are here to assist you and ensure your experience with SEMAXE is exceptional.

6. Policy Changes

SEMAXE reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.

Thank you for choosing SEMAXE. We appreciate your trust in our products and services.

Sincerely,
SEMAXE